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Booking an appointment is simple and quick. You need a valid voucher with a reservation code purchased on our website. Enter the code in the designated field to access all key information about the selected experience. If a reservation is required, fill out the form with your details, such as name, surname, email, and preferred date. If no reservation is needed, visit the location during working hours. After successfully booking, you will be informed about all experience details in time.

You receive the reservation code with every purchase of an experience on our website. After completing the order, the code will be sent to your email address along with a gift voucher containing the reservation code and all other necessary information if you decide to give the experience as a gift.

Unfortunately, you cannot book an appointment without a reservation code. If you are in a hurry to make a reservation for today, you can use payment by card or PayPal to receive the code immediately via email and book your appointment right away.

You cannot book an appointment directly with the code on a value gift voucher. You must first use the value voucher to purchase the desired experience. After completing the purchase, you will receive a code to book your appointment immediately.

The ordering process is quick and easy, completed in just a few steps. You can choose from a variety of products representing experiences from our selection. After completing your order, you will receive one or more vouchers representing individual experiences. Vouchers can also be gifted as they are not tied to a specific person and are provided in the form of a gift voucher (PDF file) that can be printed.

With every experience order at Xsport, you receive a gift voucher in PDF format sent to your email address. The voucher contains all the key information about the purchased experience and is aesthetically designed, making it suitable for gifting electronically or printing.

Each order can be paid via bank transfer (pre-invoice), most credit or debit cards, and the PayPal system. If you pay with credit cards or PayPal, your voucher will be sent immediately to your email address. For bank transfers, you can send proof of payment for immediate dispatch or wait until the funds are received.

Vouchers for products from our selection will be delivered in digital form via email (PDF file). Physical delivery to your address will soon be available, and this option will be announced on our website and selectable before completing your order.

The validity of all vouchers is 12 months from the date of issue. The validity is also stated on your voucher and can be checked by entering the code from your voucher on the reservation page or into the input field, where all details about your voucher or experience will be displayed.

Value gift vouchers are valid for 3 years from the date of purchase. The recipient can use them when purchasing a selected experience on our website, where the voucher value is automatically deducted from the final amount.

The experience can be used by anyone who has the unique code. Keep the code safe and share it only with those you want to enjoy the experience.

A value voucher allows the purchase of any experience on the Xsport website, with the value of the voucher deducted at checkout. An experience-specific voucher is tied to a particular activity and enables immediate booking of a date. The main difference lies in flexibility and the booking process.

With every experience order at Xsport, you receive a gift voucher in PDF format sent to your email address. The voucher contains all the key information about the purchased experience and is aesthetically designed, making it suitable for gifting electronically or printing.

You will receive a gift voucher in PDF format via email, which can be used for booking or gifted to someone else. You can view the appearance of the voucher at the link below.

You can easily redeem your voucher on our website. When selecting an experience, enter the voucher code at checkout, and its value will be automatically deducted.

Exchanging your voucher for an experience is simple and offers flexibility. If you decide to swap your chosen experience, you can do so anytime within the validity period of your voucher. The process is quick and can be completed in just a few steps.

Extending your voucher is simple and quick. Follow the instructions on the provided link to gain more time for enjoying your selected activity at your convenience. This flexibility allows you to plan stress-free and make the most of unforgettable moments.

Unfortunately, the value gift voucher cannot be extended. Value gift vouchers are valid for three years, during which time the holder must use the included code on the voucher to purchase an experience on the website. A voucher issued for a specific purchased experience will then be valid for one year from the date of purchase. If you are unable to use the purchased experience within the validity period, you can extend the purchased experience.

If the purchased voucher or experience does not suit you, you can request a refund within 14 days of purchase. The refund process can be initiated through your user account or via a dedicated webpage for customers without an account. If the refund period has expired, you can still exchange the voucher for another experience anytime within its validity period.

Yes! In addition to fixed values, we also allow you to set the voucher amount that best suits your needs.

If the selected experience is more expensive than your gift voucher's value, you can easily pay the difference at checkout on our website.

A value gift voucher or the code on the voucher can be used for any number of purchases. Just ensure you do not exceed the expiration date written on the voucher, as it cannot be redeemed after that date.

Of course! When purchasing a value gift voucher, you can add a personal message to make your gift even more special and tailored to the occasion.

You can check the balance by entering the code into the form available on this page. The balance can also be checked during purchase by entering the code into the designated field in the cart or at checkout.