FAQ Search Results
How long are vouchers for purchased experiences valid?
The validity of all vouchers is 12 months from the date of issue. The validity is also stated on your voucher and can be checked by entering the code from your voucher on the reservation page or into the input field, where all details about your voucher or experience will be displayed.
Can the experience be used only by the person who purchased the voucher?
The experience can be used by anyone who has the unique code. Keep the code safe and share it only with those you want to enjoy the experience.
What is the difference between a value voucher and an experience-specific voucher?
A value voucher allows the purchase of any experience on the Xsport website, with the value of the voucher deducted at checkout. An experience-specific voucher is tied to a particular activity and enables immediate booking of a date. The main difference lies in flexibility and the booking process.
Do I receive a gift voucher with every order?
With every experience order at Xsport, you receive a gift voucher in PDF format sent to your email address. The voucher contains all the key information about the purchased experience and is aesthetically designed, making it suitable for gifting electronically or printing.
What does the Gift Voucher look like?
You will receive a gift voucher in PDF format via email, which can be used for booking or gifted to someone else. You can view the appearance of the voucher at the link below.
How do I exchange my experience?
Exchanging your voucher for an experience is simple and offers flexibility. If you decide to swap your chosen experience, you can do so anytime within the validity period of your voucher. The process is quick and can be completed in just a few steps.
How do I extend my voucher for an adventure experience?
Extending your voucher is simple and quick. Follow the instructions on the provided link to gain more time for enjoying your selected activity at your convenience. This flexibility allows you to plan stress-free and make the most of unforgettable moments.
Can I extend the value gift voucher?
Unfortunately, the value gift voucher cannot be extended. Value gift vouchers are valid for three years, during which time the holder must use the included code on the voucher to purchase an experience on the website. A voucher issued for a specific purchased experience will then be valid for one year from the date of purchase. If you are unable to use the purchased experience within the validity period, you can extend the purchased experience.
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